Cancellation Policy

• Cancellation before 30 days of start date will be charged processing fee equivalent to 10% per person.
• Cancellations between 20 days to 30 days before start date, 25% of tour cost would be charged as retention.
• Cancellations between 15 days to 20 days before start date, 50% of tour cost would be charged as retention.
• Cancellations made within 15 days of start date, entire tour cost shall be charged as retention.
• Above policy may vary during peak season.
• That any cancellation for may and june bookings will be cancelled at the discretion of the company and its adjustable only no money is refunded for may june season bookings.

Force Majeure / Acts of God: During the course of any package, unforeseen events may occur, including but not limited to terrorism, civil unrest, riots, war, natural disasters, typhoons, floods, pandemic, landslides, political crises, or curfews. These events are referred to in the travel industry as Force Majeure, a French term meaning “unforeseeable circumstances that prevent someone from fulfilling a contract.” In such cases, no cancellation or refund will be provided if clients are unable to reach their destination, airport, railway station, or bus stand due to circumstances beyond the control of the Company, hotels, or travel agents. All costs related to stay, transport, airfare, train, bus fares, and any additional expenses will be borne entirely by the client. The client assumes full responsibility and risk in such situations.

Package rates are subject to change without prior notice in the event of significant increases in fuel prices, government taxes, hotel charges, Helicopter Tickets hike or other related costs.

All cancellations, refunds, and other policies shall be governed by the respective hotel, helicopter service providers, and SMG Group Tours Haridwar Uttarakhand

Authorised Representative: The individual who makes the booking and communicates with the Company’s executive shall be deemed the sole authorised representative of the entire group. This authorised person alone shall have the right to contact the Company and its officials regarding booking, payment updates, amendments, or any other issues. Any communication or requests from other members of the group shall not be entertained. The Company shall not be liable for any confusion, miscommunication, or errors arising from communications with multiple individuals from the same group

In the event of any delay or cancellation of helicopter services due to adverse weather conditions, force majeure events, technical faults, or operational reasons, the hotel/ accommodation at domestic destinations travel packages or abroad packages for the affected day shall be treated as a No-Show, and no refund shall be payable if the client is unable to report to the pre-booked accommodation. Any accommodation required for subsequent nights shall be arranged by the client at their own cost, and any additional transportation, if availed, shall be chargeable as per prevailing rates. In case of helicopter service cancellation, passengers may be accommodated on the next available flight or the tickets may be cancelled and endorsed for refund, solely at the discretion of the concerned aviation authorities, whose decision shall be final and binding. SMG Group Haridwar Uttarakhand only facilitates the booking of helicopter tickets and shall not be responsible or liable for boarding, scheduling, on-ground handling, or any land services, all of which are managed exclusively by the aviation service provider; accordingly, SMG Group Tours Uttarakhand shall have no authority, control, or liability to influence or override such decisions.

Helicopter Tickets – Non-Cancellable and Non-Reschedulable: Once booked, helicopter tickets are non-cancellable, non-amendable, and non-reschedulable. In the event that the flight is delayed, partially completed, or cancelled due to bad weather, technical faults, or any other reason, passengers must ensure that the mandatory cancellation stamp is affixed on their helicopter tickets by the service provider. Refunds shall not be entertained under any circumstances without the stamped tickets, and the client acknowledges that SMG Group Tours Uttarakhand shall not be liable for any loss, inconvenience, or expenses arising from such events.

Note:

If due to any weather or technical problems that cause delays or Postponement that entail extra night stay and additional meals and transfers will be charged extra, directly to clients

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